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Moving to a Cloud Phone System: A Step-by-Step Guide

Switching from an old on-premise phone system to the cloud doesn't have to be complicated. Here's exactly how it works and what to expect.

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Instead of physical PBX hardware in your office, a cloud phone system runs entirely over the internet. Calls are made and received via VoIP (Voice over Internet Protocol) using desk phones, mobiles or computers.

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The ISDN network is being switched off by 2027. Every business still on ISDN or PSTN will need to move. But beyond the deadline β€” cloud systems are cheaper, more flexible, and packed with features legacy systems can't match.

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How many users do you have? How many physical lines? Do you have a hunt group or auto-attendant? Write it down β€” this becomes your requirements list.

What is a cloud phone system?

Instead of physical PBX hardware in your office, a cloud phone system runs entirely over the internet. Calls are made and received via VoIP (Voice over Internet Protocol) using desk phones, mobiles or computers.

Why businesses are switching

The ISDN network is being switched off by 2027. Every business still on ISDN or PSTN will need to move. But beyond the deadline β€” cloud systems are cheaper, more flexible, and packed with features legacy systems can't match.

Step 1 β€” Audit your current setup

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How many users do you have? How many physical lines? Do you have a hunt group or auto-attendant? Write it down β€” this becomes your requirements list.

Step 2 β€” Choose your system

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Cloud X from Telexico gives you a full hosted PBX with unlimited UK calls, auto-attendant, call recording, voicemail-to-email, and app for mobile. From Β£9.99/user/month.

Step 3 β€” Port your existing numbers

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You keep your existing phone numbers. We port them across β€” no disruption, no change for your customers.

Step 4 β€” Install and train

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New Yealink handsets are plug-and-play. Most businesses are up and running within a day. We provide full onboarding support.

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What our customers say

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Sarah M.
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"Switched our entire office phone system and broadband. The team handled everything, zero downtime. Saving over Β£200 a month compared to our old BT contract."

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James T.
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"Had failover installed after losing internet for a whole day. Assure X kicks in within seconds. Our team didn't even notice when the main line dropped last week."

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Rachel K.
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"Our dental practice needed reliable phones and fast broadband. Telexico sorted everything in one visit. The AI receptionist handles after-hours calls brilliantly."

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